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本教程按照任務(wù)式教學(xué)模式，根據(jù)酒店各部門(mén)的基本服務(wù)流程，設(shè)計(jì)了12個(gè)項(xiàng)目單元。每個(gè)項(xiàng)目設(shè)計(jì)了六個(gè)活動(dòng)，涵蓋崗位認(rèn)知、服務(wù)技能、語(yǔ)言知識(shí)、基本技能實(shí)訓(xùn)、技能提升、反饋與總結(jié)。各個(gè)項(xiàng)目既注重語(yǔ)言的聽(tīng)說(shuō)技能，又注重酒店服務(wù)技能的實(shí)訓(xùn)（實(shí)訓(xùn)以典型任務(wù)為主，又涉及有非典型任務(wù)）。

Project 1 Room Reservation客房預(yù)訂
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
Project 2 Bell Service行李服務(wù)
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
Project 3 Check-in入住登記
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
Project 4 Switchboard總　機(jī)
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
Project 5 Chamber Service客房清潔服務(wù)
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
Project 6 Laundry Service洗衣服務(wù)
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
Project 7 Room Service客房送餐服務(wù)
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
Project 8 Seating the Guests安排客人就座
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
Project 9 Serving at the Table餐中服務(wù)
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
Project 10 Banquet Service宴會(huì)服務(wù)
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
Project 11 Convention and Exhibition Service會(huì)展服務(wù)
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
Project 12 Cashier’s Service收銀服務(wù)
Activity 1 Get to Know the Post崗位認(rèn)知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語(yǔ)言?xún)?chǔ)備
Activity 4 Train Your Basic Skills技能實(shí)訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評(píng)估
References參考書(shū)目

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