第一章 信息和信息系統(tǒng)概述 ·············· 1 第一節(jié) 信息概述 ····························· 2 一、信息的概念 ························· 2 二、數(shù)據(jù)、信息、知識和 智慧的關系 ························· 2 三、信息價值及其度量 ················ 4 第二節(jié) 系統(tǒng)、信息系統(tǒng)的定義、 特征和分類 ·························· 5 一、系統(tǒng)的定義、特征和分類 ······· 5 二、信息系統(tǒng)的定義、特征和 分類 ·································· 8 第三節(jié) 信息系統(tǒng)在企業(yè)運營和 管理中的作用 ······················ 10 一、為企業(yè)決策和控制提供 保障 ································· 10 二、優(yōu)化企業(yè)的業(yè)務流程 ············ 10 三、提高企業(yè)的客戶服務水平 ······ 10 四、加強企業(yè)的安全管理 ············ 10 五、促進企業(yè)資源的利用 ············ 10 本章小結 ········································ 12 習題 ·············································· 12 第二章 管理信息系統(tǒng) ························ 15 第一節(jié) 管理信息系統(tǒng)概述 ················ 16 一、管理信息系統(tǒng)的 起源和發(fā)展 ························ 16 二、管理信息系統(tǒng)的特點 ············ 17 三、管理信息系統(tǒng)的結構 ············ 18 第二節(jié) 管理信息系統(tǒng)的分類 ············· 25 一、按組織職能分類 ·················· 25 二、按信息處理層次分類 ············ 25 三、按綜合結構分類 ················· 25 四、按所使用的技術手段分類 ····· 26 五、按信息處理方式分類 ··········· 26 六、按信息服務對象分類 ··········· 26 第三節(jié) 管理信息系統(tǒng)的功能 ············ 27 一、數(shù)據(jù)處理功能 ···················· 27 二、預測功能 ·························· 27 三、計劃功能 ·························· 28 四、控制功能 ·························· 28 五、輔助決策功能 ···················· 28 本章小結 ······································· 28 習題 ············································· 29 第三章 組織與戰(zhàn)略、組織架構和 業(yè)務流程 ······························ 32 第一節(jié) 組織與戰(zhàn)略 ························ 33 一、組織 ································ 33 二、戰(zhàn)略 ································ 35 三、組織與戰(zhàn)略的關系 ·············· 36 第二節(jié) 組織架構 ··························· 37 一、組織架構概述 ···················· 37 二、組織架構的模式 ················· 39 三、組織架構的優(yōu)化 ················· 40 第三節(jié) 業(yè)務流程 ··························· 41 一、業(yè)務流程概述 ···················· 41 二、業(yè)務流程圖 ······················· 43 三、業(yè)務流程重組 ···················· 46 第四節(jié) 【實例】廣西君武糖業(yè)集團 組織架構及業(yè)務流程設計 ······ 50 一、廣西君武糖業(yè)集團 組織架構 ·························· 50 二、廣西君武糖業(yè)集團各 模塊業(yè)務流程 ····················· 52 本章小結 ········································ 54 習題 ·············································· 55 第四章 信息系統(tǒng)中的商業(yè)倫理與 信息監(jiān)控 ······························· 57 第一節(jié) 信息系統(tǒng)中的商業(yè) 倫理概述 ···························· 58 一、商業(yè)倫理的相關概念 ············ 58 二、商業(yè)倫理的特征、 功能與作用 ························ 59 三、信息系統(tǒng)中的商業(yè)倫理 ········· 61 第二節(jié) 信息系統(tǒng)中的個人隱私 ·········· 64 一、個人隱私 ··························· 64 二、個人信息與個人隱私的 關系 ································· 65 三、大數(shù)據(jù)時代個人隱私的 保護 ································· 66 第三節(jié) 信息系統(tǒng)中的知識產權 ·········· 69 一、知識產權的概念 ·················· 69 二、商業(yè)秘密的特征 ·················· 70 三、商業(yè)秘密的分類 ·················· 71 本章小結 ········································ 71 習題 ·············································· 72 【實驗4-1】廣西君武糖業(yè)集團信息 系統(tǒng)中的信息監(jiān)控 ················ 74 一、系統(tǒng)日志 ··························· 74 二、系統(tǒng)進程 ··························· 75 三、用戶狀態(tài) ··························· 76 四、用戶歷史 ··························· 77 第五章 管理信息系統(tǒng)的技術基礎 ········ 79 第一節(jié) 數(shù)據(jù)采集 ···························· 80 一、數(shù)據(jù)采集的概念 ·················· 80 二、數(shù)據(jù)采集方式 ····················· 80 第二節(jié) 數(shù)據(jù)組織 ···························· 81 一、數(shù)據(jù)組織的概念 ·················· 81 二、數(shù)據(jù)組織的層次 ·················· 81 三、數(shù)據(jù)組織的維度 ················· 82 第三節(jié) 數(shù)據(jù)結構 ··························· 83 一、物理結構 ·························· 83 二、邏輯結構 ·························· 90 第四節(jié) 計算機網(wǎng)絡技術 ·················· 98 一、計算機網(wǎng)絡概述 ················· 98 二、計算機網(wǎng)絡體系結構 ·········· 104 三、Internet/Intranet/Extranet ······· 110 四、物聯(lián)網(wǎng) ···························· 114 第五節(jié) 云計算技術與大數(shù)據(jù)技術 ····· 116 一、云計算技術 ······················ 116 二、大數(shù)據(jù)技術 ······················ 117 本章小結 ······································ 119 習題 ············································ 119 第六章 數(shù)據(jù)管理與數(shù)據(jù)庫 ··············· 122 第一節(jié) 管理信息系統(tǒng)的數(shù)據(jù)管理 ····· 123 一、數(shù)據(jù)管理概述 ··················· 123 二、管理信息系統(tǒng)的數(shù)據(jù) 管理方法 ························· 129 第二節(jié) 數(shù)據(jù)庫、數(shù)據(jù)庫管理系統(tǒng) 與數(shù)據(jù)模型 ······················· 130 一、數(shù)據(jù)庫 ···························· 130 二、數(shù)據(jù)庫管理系統(tǒng) ················ 136 三、數(shù)據(jù)模型 ························· 139 第三節(jié) 關系模式與關系模式規(guī)范 ····· 143 一、關系模式 ························· 143 二、關系模式規(guī)范 ··················· 144 第四節(jié) 數(shù)據(jù)庫設計 ······················· 145 一、需求分析 ························· 146 二、概念結構設計 ··················· 146 三、邏輯結構設計 ··················· 146 四、物理結構設計 ··················· 149 第五節(jié) 數(shù)據(jù)模式 ·························· 151 一、三級模式 ························· 151 二、兩級映射 ························· 152 第六節(jié) 從數(shù)據(jù)庫獲取信息的工具 ····· 153 一、SQL 查詢 ························· 153 二、ETL 工具 ························· 157 三、數(shù)據(jù)API ························· 159 四、數(shù)據(jù)抽取器 ······················ 160 五、數(shù)據(jù)分析工具 ··················· 160 第七節(jié) 業(yè)務數(shù)據(jù)的查詢與分析 工具——SAP HANA ··········· 160 一、SAP HANA 簡介 ··············· 160 二、SAP HANA 架構 ··············· 161 三、SAP HANA 的優(yōu)勢 ············ 163 本章小結 ······································ 164 習題 ············································ 165 【實驗6-1】SAP HANA Studio 與 信息建模 ·························· 167 一、SAP HANA Studio ············· 167 二、信息建模 ························· 168 第七章 信息系統(tǒng)安全 ······················ 171 第一節(jié) 信息系統(tǒng)安全概述 ·············· 172 一、信息系統(tǒng)安全的概念 ·········· 172 二、信息系統(tǒng)安全的內容 ·········· 172 第二節(jié) 信息安全概述 ···················· 174 一、信息安全的概念 ················ 174 二、信息安全的內容 ················ 174 第三節(jié) 信息安全技術 ···················· 175 一、信息安全技術的概念 ·········· 175 二、常見的信息安全技術 ·········· 175 三、信息安全技術的應用 ·········· 177 四、信息安全技術的發(fā)展趨勢 ···· 178 第四節(jié) SAP HANA 安全管理 ·········· 180 一、信息安全管理 ··················· 180 二、SAP HANA 安全管理 ········· 181 本章小結 ······································ 183 習題 ············································ 184 第八章 供應鏈與供應鏈管理 ··········· 186 第一節(jié) 供應鏈與供應鏈管理概述 ····· 187 一、供應鏈概述 ······················ 187 二、供應鏈管理概述 ················ 190 第二節(jié) 供應鏈管理系統(tǒng) ················· 194 一、供應鏈管理系統(tǒng)的概念 ······· 194 二、供應鏈管理系統(tǒng)的價值 ······· 194 三、供應鏈管理系統(tǒng)的模塊 ······· 195 四、供應鏈管理系統(tǒng)中的信息 ···· 196 第三節(jié) 推式供應鏈業(yè)務流程 ··········· 197 一、推式供應鏈的概念 ············· 197 二、推式供應鏈的運作模式 ······· 197 三、推式供應鏈的特點和 適用場合 ························· 197 四、推式供應鏈業(yè)務流程 ·········· 198 第四節(jié) 拉式供應鏈業(yè)務流程 ··········· 199 一、拉式供應鏈的概念 ············· 199 二、拉式供應鏈的運作模式 ······· 199 三、拉式供應鏈的特點和 適用場合 ························· 199 四、拉式供應鏈的業(yè)務流程 ······· 200 第五節(jié) 供應鏈驅動方式選擇 ··········· 200 一、供應鏈驅動方式選擇策略 ···· 200 二、推拉結合的供應鏈 整合運作模式 ··················· 201 本章小結 ······································ 202 習題 ············································ 203 【實驗8-1】廣西君武糖業(yè)集團拉式 供應鏈整體業(yè)務流程 ··········· 205 第九章 商務智能與商務數(shù)據(jù)分析 ······· 208 第一節(jié) 商務智能概述 ···················· 209 一、商務智能的概念 ················ 209 二、商務智能的發(fā)展 ················ 209 三、商務智能的前景分析 ·········· 211 第二節(jié) 商務智能系統(tǒng)的基本架構 ····· 214 一、數(shù)據(jù)源層 ························· 214 二、數(shù)據(jù)倉庫層 ······················ 215 三、數(shù)據(jù)整合層 ······················ 216 四、數(shù)據(jù)分析層 ······················ 217 五、數(shù)據(jù)展現(xiàn)層 ······················ 222 第三節(jié) 數(shù)據(jù)的模型和商業(yè)價值 ········ 223 一、數(shù)據(jù)的模型 ······················ 223 二、數(shù)據(jù)的商業(yè)價值 ················ 224 第四節(jié) 商務數(shù)據(jù)分析 ···················· 225 一、商務數(shù)據(jù)概述 ··················· 225 二、商務數(shù)據(jù)分析概述 ············· 226 第五節(jié) 數(shù)據(jù)分析工具——Python ······ 230 一、應用Python 進行數(shù)據(jù) 清洗與規(guī)整 ······················ 230 二、數(shù)據(jù)的分組與聚合 ············· 232 三、時間序列數(shù)據(jù)分析 ············· 232 四、Python 在財務會計數(shù)據(jù) 分析中的應用 ··················· 233 第六節(jié) 數(shù)據(jù)可視化 ······················· 234 一、折線圖 ···························· 234 二、餅（狀）圖 ······················ 236 第七節(jié) 數(shù)據(jù)挖掘及其商業(yè)應用 ········ 238 一、數(shù)據(jù)挖掘的概念 ················ 238 二、數(shù)據(jù)挖掘的步驟 ················ 238 三、數(shù)據(jù)挖掘的方法 ················ 240 四、數(shù)據(jù)挖掘的成功案例 ·········· 251 本章小結 ······································ 251 習題 ············································ 252 【實驗9-1】電子商務數(shù)據(jù)分析 ·········· 253 第十章 信息系統(tǒng)項目管理 ··············· 255 第一節(jié) 項目管理 ·························· 256 一、項目管理概述 ··················· 256 二、項目管理技術 ··················· 257 三、會計項目管理 ··················· 262 第二節(jié) 項目管理結構體系 ·············· 264 一、項目管理組織結構的定義 ···· 264 二、項目管理組織結構的類型 ···· 265 三、如何選擇適合的項目 管理組織結構 ··················· 265 第三節(jié) 項目管理模塊主數(shù)據(jù) ··········· 267 一、主數(shù)據(jù)管理概述 ················ 267 二、主數(shù)據(jù)管理框架和流程 ······· 268 三、主數(shù)據(jù)管理實現(xiàn)過程中 遇到的一些關鍵技術挑戰(zhàn) ···· 269 本章小結 ······································ 269 習題 ············································ 270 第十一章 碳中和背景下的 管理信息系統(tǒng) ··················· 273 第一節(jié) 碳中和概述 ······················· 274 一、碳中和的基本概念 ············· 274 二、碳中和提出的背景和意義 ···· 274 三、我國碳中和的實現(xiàn) ············· 274 第二節(jié) 碳中和下的碳管理系統(tǒng) ········ 277 一、碳管理系統(tǒng)的概念和建立 碳管理系統(tǒng)的重要性 ·········· 277 二、碳管理系統(tǒng)的關鍵要素和 碳管理系統(tǒng)的作用 ············· 277 三、建立碳管理系統(tǒng)的步驟 ······· 278 第三節(jié) 碳管理系統(tǒng)建設中存在的 問題和面臨的挑戰(zhàn) ·············· 279 一、碳管理系統(tǒng)建設中存在的 問題 ······························· 280 二、碳管理系統(tǒng)建設中面臨的 挑戰(zhàn) ······························· 280 本章小結 ······································ 281 習題 ············································ 281 參考文獻 ··········································· 284