第1 章 招聘概述 ··················································································· 1 1.1 招聘的含義和作用 ······································································ 2 1.1.1 招聘的含義 ······································································· 3 1.1.2 招聘的作用 ······································································· 4 1.2 招聘的歷史沿革與發(fā)展趨勢(shì) ·························································· 6 1.2.1 招聘的歷史沿革 ································································· 6 1.2.2 招聘的發(fā)展趨勢(shì) ································································· 6 1.3 招聘的目的、原則與流程 ····························································· 8 1.3.1 招聘的目的 ······································································· 8 1.3.2 招聘的基本原則 ································································· 9 1.3.3 招聘的一般流程 ······························································· 11 1.4 招聘的影響因素分析 ································································· 13 1.4.1 企業(yè)內(nèi)部因素 ·································································· 14 1.4.2 企業(yè)外部因素 ·································································· 16 1.4.3 求職者的個(gè)人因素 ···························································· 19 自測(cè)題 ·························································································· 20 第2 章 招聘前的基礎(chǔ)性工作 ·································································· 23 2.1 人力資源規(guī)劃 ·········································································· 24 2.1.1 人力資源規(guī)劃概述 ···························································· 25 2.1.2 人力資源規(guī)劃的內(nèi)容與主體 ················································ 27 2.1.3 人力資源規(guī)劃的原則和流程 ················································ 30 2.2 工作分析 ················································································ 32 2.2.1 工作分析的含義及作用 ······················································ 32 2.2.2 工作分析的內(nèi)容 ······························································· 35 2.2.3 工作分析的程序與方法 ······················································ 37 2.2.4 工作分析結(jié)果的應(yīng)用 ························································· 40 ???人員招聘與甄選（第3 版） X 2.3 招聘計(jì)劃制訂 ·········································································· 42 2.3.1 招聘需求分析 ·································································· 42 2.3.2 估算招聘時(shí)間與成本 ························································· 42 2.3.3 確定招聘人員 ·································································· 43 自測(cè)題 ·························································································· 44 第3 章 人員招募 ················································································· 46 3.1 人員招募概述 ·········································································· 47 3.1.1 人員招募的含義和作用 ······················································ 47 3.1.2 人員招募的程序 ······························································· 47 3.2 招聘渠道 ················································································ 50 3.2.1 內(nèi)部招聘 ········································································ 50 3.2.2 外部招聘 ········································································ 52 3.3 招聘渠道的比較與選擇 ······························································ 57 3.3.1 招聘渠道的比較 ······························································· 57 3.3.2 招聘渠道的選擇 ······························································· 60 3.4 招聘廣告的設(shè)計(jì) ······································································· 61 3.4.1 招聘廣告的內(nèi)容 ······························································· 61 3.4.2 招聘廣告的設(shè)計(jì)原則 ························································· 63 3.4.3 招聘廣告案例分析 ···························································· 65 自測(cè)題 ·························································································· 67 第4 章 人員甄選的準(zhǔn)備與實(shí)施 ······························································· 70 4.1 人員甄選概述 ·········································································· 72 4.1.1 人員甄選的含義及作用 ······················································ 72 4.1.2 人員甄選的內(nèi)容 ······························································· 72 4.1.3 人員甄選的程序 ······························································· 75 4.2 人員甄選的準(zhǔn)備 ······································································· 76 4.2.1 甄選策略選擇 ·································································· 76 4.2.2 考官培訓(xùn) ········································································ 77 4.2.3 試題的編制與準(zhǔn)備 ···························································· 79 4.3 人員甄選的實(shí)施 ······································································· 79 4.3.1 求職材料篩選 ·································································· 79 4.3.2 初試 ·············································································· 82 4.3.3 復(fù)試 ·············································································· 83 4.3.4 背景調(diào)查 ········································································ 85 4.3.5 體格和體能檢查 ······························································· 87 4.3.6 初步錄用決策 ·································································· 88 自測(cè)題 ·························································································· 89 目錄??? XI 第5 章 人員甄選的技術(shù)與技巧 ······························································· 93 5.1 筆試 ······················································································ 95 5.1.1 筆試的特點(diǎn)及程序 ···························································· 95 5.1.2 筆試的內(nèi)容 ····································································· 96 5.1.3 筆試題目的編制 ······························································· 99 5.1.4 筆試的組織管理 ······························································ 101 5.2 面試 ····················································································· 102 5.2.1 面試的含義、特點(diǎn)及作用 ·················································· 102 5.2.2 面試的程序 ···································································· 104 5.2.3 面試的方法 ···································································· 106 5.3 評(píng)價(jià)中心技術(shù) ········································································· 108 5.3.1 評(píng)價(jià)中心技術(shù)的含義及背景 ··············································· 108 5.3.2 評(píng)價(jià)中心技術(shù)的優(yōu)缺點(diǎn) ····················································· 109 5.3.3 評(píng)價(jià)中心技術(shù)的常用方法 ·················································· 110 5.3.4 評(píng)價(jià)中心技術(shù)的實(shí)施 ························································ 113 自測(cè)題 ························································································· 114 第6 章 其他甄選活動(dòng)與組織 ································································· 119 6.1 人才庫(kù)建設(shè)甄選 ······································································ 121 6.1.1 人才庫(kù)的含義及作用 ························································ 121 6.1.2 人才庫(kù)建設(shè)甄選的程序與注意事項(xiàng) ······································ 123 6.2 人員外派甄選 ········································································· 126 6.2.1 人員外派甄選的含義 ························································ 126 6.2.2 人員外派甄選的內(nèi)容與方法 ··············································· 126 6.2.3 人員外派甄選的程序 ························································ 128 6.3 人員評(píng)優(yōu)甄選 ········································································· 130 6.3.1 人員評(píng)優(yōu)甄選的含義及原則 ··············································· 130 6.3.2 人員評(píng)優(yōu)甄選的內(nèi)容與方法 ··············································· 131 6.3.3 人員評(píng)優(yōu)甄選的程序 ························································ 132 自測(cè)題 ························································································· 137 第7 章 人員錄用 ················································································ 139 7.1 錄用決策 ··············································································· 140 7.1.1 信息收集、整理與分析 ····················································· 140 7.1.2 錄用決策的制定 ······························································ 142 7.2 錄用程序和文件管理 ································································ 143 7.2.1 錄用程序 ······································································· 143 7.2.2 錄用管理文件與表格 ························································ 146 ???人員招聘與甄選（第3 版） XII 7.3 新員工培訓(xùn) ············································································ 150 7.3.1 新員工培訓(xùn)的目的和內(nèi)容 ·················································· 150 7.3.2 新員工培訓(xùn)的方法 ··························································· 153 自測(cè)題 ························································································· 156 第8 章 人員招聘評(píng)估 ·········································································· 158 8.1 招聘評(píng)估概述 ········································································· 160 8.1.1 招聘評(píng)估的含義及作用 ····················································· 160 8.1.2 招聘評(píng)估的標(biāo)準(zhǔn) ······························································ 161 8.1.3 招聘評(píng)估的方法 ······························································ 162 8.2 招聘評(píng)估指標(biāo)體系 ··································································· 164 8.2.1 招聘數(shù)量和質(zhì)量評(píng)估指標(biāo) ·················································· 164 8.2.2 招聘人員工作評(píng)估指標(biāo) ····················································· 166 8.2.3 招聘方法信度和效度評(píng)估指標(biāo) ············································ 167 8.2.4 招聘成本-收益評(píng)估指標(biāo) ···················································· 168 8.3 招聘成本評(píng)估 ········································································· 170 8.3.1 招聘成本的分類 ······························································ 170 8.3.2 招聘成本的評(píng)估 ······························································ 172 8.3.3 招聘成本效用評(píng)估 ··························································· 172 8.4 招聘投資收益評(píng)估 ··································································· 173 8.4.1 招聘投資收益的預(yù)測(cè)方法 ·················································· 173 8.4.2 招聘投資收益的其他評(píng)價(jià)方法 ············································ 175 自測(cè)題 ························································································· 177 第9 章 人員招聘與甄選實(shí)驗(yàn)操作 ··························································· 181 9.1 人員招聘模擬實(shí)驗(yàn) ··································································· 182 9.1.1 實(shí)驗(yàn)內(nèi)容與目的 ······························································ 182 9.1.2 實(shí)驗(yàn)要求 ······································································· 182 9.1.3 實(shí)驗(yàn)條件準(zhǔn)備 ································································· 183 9.1.4 實(shí)驗(yàn)步驟與過(guò)程 ······························································ 184 9.1.5 實(shí)驗(yàn)成果及評(píng)價(jià) ······························································ 185 9.1.6 課后練習(xí)題 ···································································· 186 9.1.7 相關(guān)表單和范例 ······························································ 186 9.2 招聘廣告的擬定與發(fā)布 ····························································· 194 9.2.1 實(shí)驗(yàn)內(nèi)容與目的 ······························································ 194 9.2.2 實(shí)驗(yàn)要求 ······································································· 194 9.2.3 實(shí)驗(yàn)條件準(zhǔn)備 ································································· 195 9.2.4 實(shí)驗(yàn)步驟與過(guò)程 ······························································ 195 目錄??? XIII 9.2.5 實(shí)驗(yàn)成果及評(píng)價(jià) ······························································ 197 9.2.6 課后練習(xí)題 ···································································· 197 9.3 結(jié)構(gòu)化面試的模擬實(shí)驗(yàn) ····························································· 197 9.3.1 實(shí)驗(yàn)內(nèi)容與目的 ······························································ 197 9.3.2 實(shí)驗(yàn)要求 ······································································· 198 9.3.3 實(shí)驗(yàn)條件準(zhǔn)備 ································································· 198 9.3.4 實(shí)驗(yàn)步驟與過(guò)程 ······························································ 199 9.3.5 實(shí)驗(yàn)成果及評(píng)價(jià) ······························································ 203 9.3.6 課后練習(xí)題 ···································································· 203 9.3.7 結(jié)構(gòu)化面試試題和評(píng)分表范本 ············································ 203 9.4 評(píng)價(jià)中心模擬實(shí)驗(yàn)一——無(wú)領(lǐng)導(dǎo)小組討論 ····································· 208 9.4.1 實(shí)驗(yàn)內(nèi)容與目的 ······························································ 208 9.4.2 實(shí)驗(yàn)要求 ······································································· 209 9.4.3 實(shí)驗(yàn)條件準(zhǔn)備 ································································· 210 9.4.4 實(shí)驗(yàn)步驟與過(guò)程 ······························································ 211 9.4.5 實(shí)驗(yàn)成果及評(píng)價(jià) ······························································ 214 9.4.6 課后練習(xí)題 ···································································· 214 9.4.7 無(wú)領(lǐng)導(dǎo)小組討論測(cè)評(píng)場(chǎng)地布置、討論題目及評(píng)分表范例 ··········· 214 9.5 評(píng)價(jià)中心模擬實(shí)驗(yàn)二——公文處理測(cè)驗(yàn) ········································ 222 9.5.1 實(shí)驗(yàn)內(nèi)容與目的 ······························································ 222 9.5.2 實(shí)驗(yàn)要求 ······································································· 222 9.5.3 實(shí)驗(yàn)條件準(zhǔn)備 ································································· 223 9.5.4 實(shí)驗(yàn)步驟與過(guò)程 ······························································ 224 9.5.5 實(shí)驗(yàn)成果及評(píng)價(jià) ······························································ 225 9.5.6 課后練習(xí)題 ···································································· 226 9.5.7 公文處理題及評(píng)分表范例 ·················································· 226 后記 ·································································································· 228 參考文獻(xiàn) ···························································································· 229