《民航地勤英語》共6個單元。每單元均包括核心關(guān)鍵詞、熱點句型、情景對話和相關(guān)文化背景賞析等內(nèi)容。本教材基于民航機(jī)場和航空公司地勤服務(wù)的國際化標(biāo)準(zhǔn)工作流程來實施真實情境和語言環(huán)境設(shè)計，以對應(yīng)崗位的工作任務(wù)導(dǎo)入各單元的學(xué)習(xí)內(nèi)容，介紹了機(jī)場地勤人員在為乘客提供購票服務(wù)、機(jī)場特殊服務(wù)、值機(jī)服務(wù)、異常飛行服務(wù)、入境旅客手續(xù)辦理服務(wù)及機(jī)場娛樂購物服務(wù)等場景下各層面多視角下，職場領(lǐng)域工作流程中的經(jīng)典句型以及相關(guān)職業(yè)文化常識。
李姝（主編）畢業(yè)于英國薩爾福德大學(xué) 英語語言教育專業(yè) 碩士研究生沈陽師范大學(xué) 大學(xué)外語教學(xué)部 副教授從事英語教學(xué)30年整，主講課程有大學(xué)專業(yè)英語精讀、泛讀、寫作、英語教學(xué)法、大學(xué)英語AB級、乘務(wù)英語口語、乘務(wù)英語聽力、托業(yè)商務(wù)英語聽力、雅思寫作、國際商務(wù)禮儀等�？蒲蟹较颍河⒄Z應(yīng)用語言學(xué)、民航實用英語等從事一線教學(xué)滿30年（乘務(wù)英語教學(xué)10年整），獨立編寫了本�？罩谐藙�(wù)專業(yè) 民航乘務(wù)英語口語和民航乘務(wù)英語聽力教學(xué)大綱，每年指導(dǎo)本專業(yè)學(xué)生撰寫優(yōu)秀畢業(yè)論文數(shù)十篇，曾參與負(fù)責(zé)清華大學(xué)出版社 民航乘務(wù)系列叢書之英語教材編寫策劃任務(wù)，主編出版《民航客艙乘務(wù)英語口語教程 上冊》、《民航客艙乘務(wù)英語口語教程 下冊》、《民航客艙乘務(wù)英語聽力教程 上冊》、《民航客艙服務(wù)英語教程》等。近年主持、參與 國家級、省級、校級科研課題若干獨立發(fā)表國家級、省級學(xué)術(shù)論文數(shù)十篇
目 錄
Unit 1 Ticket Service 1
1.1 Booking Tickets 1
1.1.1 Language Points and Useful Sentence Patterns 1
1.1.2 Dialogues 2
1.1.3 Cultural Background 4
1.2 Inquiring Information 5
1.2.1 Language Points and Useful Sentence Patterns 5
1.2.2 Dialogues 6
1.2.3 Cultural Background 7
1.3 Cancelling Flight 9
1.3.1 Language Points and Useful Sentence Patterns 9
1.3.2 Dialogues 10
1.3.3 Cultural Background 11
1.4 Confirming Flight 11
1.4.1 Language Points and Useful Sentence Patterns 11
1.4.2 Dialogues 12
1.4.3 Cultural Background 13
1.5 Altering Flight 14
1.5.1 Language Points and Useful Sentence Patterns 14
1.5.2 Dialogues 15
1.5.3 Cultural Background 16
Unit 2 Airport Service 18
2.1 Consultation 18
2.1.1 Language Points and Useful Sentence Patterns 18
2.1.2 Dialogues 19
2.1.3 Cultural Background 20
2.2 Currency Exchange 21
2.2.1 Language Points and Useful Sentence Patterns 21
2.2.2 Dialogues 23
2.2.3 Cultural Background 24
2.3 Left Baggage 25
2.3.1 Language Points and Useful Sentence Patterns 25
2.3.2 Dialogues 26
2.3.3 Cultural Background 27
2.4 Parcel Mail 28
2.4.1 Language Points and Useful Sentence Patterns 28
2.4.2 Dialogues 29
2.4.3 Cultural Background 30
2.5 Lost and Found 31
2.5.1 Language Points and Useful Sentence Patterns 31
2.5.2 Dialogues 33
2.5.3 Cultural Background 34
2.6 Shopping and Dining 35
2.6.1 Language Points and Useful Sentence Patterns 35
2.6.2 Dialogues 36
2.6.3 Cultural Background 38
2.7 Broadcast 40
2.7.1 Language Points and Useful Sentence Patterns 40
2.7.2 Broadcasts 41
2.7.3 Cultural Background 41
Unit 3 Check-in Service (Domestic and International Check-in) 43
3.1 Normal Check-in Process 43
3.1.1 Language Points and Useful Sentence Patterns 43
3.1.2 Dialogues 44
3.1.3 Cultural Background 47
3.2 Baggage Check-in and Transport 47
3.2.1 Language Points and Useful Sentence Patterns 47
3.2.2 Dialogues 48
3.2.3 Cultural Background 53
3.3 Special Passenger Classification 54
3.3.1 Language Points and Useful Sentence Patterns 54
3.3.2 Dialogues 55
3.3.3 Cultural Background 60
3.4 Special Trip Passenger Classification 61
3.4.1 Language Points and Useful Sentence Patterns 61
3.4.2 Dialogues 62
3.4.3 Cultural Background 64
3.5 Trip Related Services 65
3.5.1 Language Points and Useful Sentence Patterns 65
3.5.2 Dialogues 66
3.5.3 Cultural Background 69
Unit 4 Abnormal Flight 71
4.1 Flight Delay 71
4.1.1 Language Points and Useful Sentence Patterns 71
4.1.2 Dialogues 72
4.1.3 Cultural Background 77
4.2 Scheduled Flight 78
4.2.1 Language Points and Useful Sentence Patterns 78
4.2.2 Dialogues 79
4.2.3 Cultural Background 83
4.3 Flight Cancellations 84
4.3.1 Language Points and Useful Sentence Patterns 84
4.3.2 Dialogues 85
4.3.3 Cultural Background 88
4.4 Alternate Airport 89
4.4.1 Language Points and Useful Sentence Patterns 89
4.4.2 Dialogues 90
4.4.3 Cultural Background 91
Unit 5 Arrival Passengers Formalities 93
5.1 Luggage Claim 93
5.1.1 Language Points and Useful Sentence Patterns 93
5.1.2 Dialogues 95
5.1.3 Cultural Background 97
5.2 Baggage Missing 97
5.2.1 Language Points and Useful Sentence Patterns 97
5.2.2 Dialogues 99
5.2.3 Cultural Background 100
5.3 Inspection and Quarantine 101
5.3.1 Language Points and Useful Sentence Patterns 101
5.3.2 Dialogues 103
5.3.3 Cultural Background 104
5.4 Customs and Immigration 105
5.4.1 Language Points and Useful Sentence Patterns 105
5.4.2 Dialogues 107
5.4.3 Cultural Background 108
Unit 6 Touring, Shopping and Entertaining in Airport 110
6.1 Touring in the Airport 110
6.1.1 Language Points and Useful Sentence Patterns 110
6.1.2 Dialogues 111
6.1.3 Cultural Background 113
6.2 Duty-free Shop 114
6.2.1 Language Points and Useful Sentence Patterns 114
6.2.2 Dialogues 116
6.2.3 Cultural Background 118
6.3 At the Restaurant 119
6.3.1 Language Points and Useful Sentence Patterns 119
6.3.2 Dialogues 120
6.3.3 Cultural Background 122
6.4 Entertaining Center 123
6.4.1 Language Points and Useful Sentence Patterns 123
6.4.2 Dialogues 125
6.4.3 Cultural Background 126
附錄 128
附錄A：機(jī)場服務(wù)詞匯 128
附錄B：機(jī)場主要設(shè)施 132
附錄C：世界主要城市機(jī)場二字/三字代碼 133
參考文獻(xiàn) 136
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