第 1 章 物流項目管理概述 ····················· 1 1.1 物流管理 ····································· 4 1.1.1 物流的概念、基本關(guān)系與分類 ·································· 4 1.1.2 物流管理的特征與內(nèi)容 ·········· 9 1.1.3 物流與供應(yīng)鏈的關(guān)系 ··········· 14 1.1.4 物流的演變與發(fā)展 ·············· 18 1.2 項目管理 ··································· 25 1.2.1 項目概述 ·························· 25 1.2.2 項目管理的產(chǎn)生與發(fā)展 ········ 29 1.2.3 項目管理的概念 ················· 31 1.2.4 項目管理的特點 ················· 32 1.2.5 項目管理的內(nèi)容 ················· 33 1.3 物流項目及其管理 ······················· 36 1.3.1 物流項目與物流項目管理的概念 ································ 36 1.3.2 物流項目的分類 ················· 38 1.3.3 物流項目管理的特殊性 ········ 40 本章小結(jié) ·········································· 41 綜合練習(xí) ·········································· 42 第 2 章 物流項目前期策劃 ··················· 46 2.1 物流項目的前期策劃工作 ·············· 48 2.1.1 物流項目前期策劃的主要工作 ·························· 48 2.1.2 物流項目前期策劃應(yīng)該注意的問題 ······················· 49 2.2 物流項目的識別與構(gòu)思 ················· 51 2.2.1 物流項目的識別 ················· 51 2.2.2 物流項目的構(gòu)思 ················· 53 2.3 物流項目可行性研究 ···················· 55 2.3.1 物流項目可行性研究的概念 ································ 55 2.3.2 物流項目可行性研究的階段結(jié)構(gòu) ································ 57 2.3.3 物流項目可行性研究報告的編寫 ································ 58 2.4 物流項目的經(jīng)濟評價 ···················· 64 2.4.1 物流項目的財務(wù)評價 ··········· 64 2.4.2 物流項目的國民經(jīng)濟評價 ····· 65 2.5 物流項目不確定性分析 ················· 68 2.5.1 物流項目不確定性分析的意義和方法 ······················· 68 2.5.2 盈虧平衡分析 ···················· 69 2.5.3 敏感性分析 ······················· 72 2.5.4 概率分析 ·························· 76 本章小結(jié) ·········································· 78 綜合練習(xí) ·········································· 79 第 3 章 物流項目組織與人力資源管理 ······································· 83 3.1 物流項目組織 ····························· 85 3.2 物流項目經(jīng)理 ····························· 91 3.3 物流項目團隊管理 ······················· 96 3.3.1 物流項目團隊的概念 ··········· 96 3.3.2 物流項目團隊的組建 ··········· 97 3.4 物流項目人力資源管理 ················· 99 3.4.1 基本概念 ·························· 99 3.4.2 物流項目人力資源管理的規(guī)劃 ······························· 103 3.4.3 物流項目人員招聘 ············· 104 3.4.4 物流項目人員激勵 ············· 105 3.4.5 物流項目人力資源的績效評估 ······························· 106 3.4.6 物流項目人力資源的培訓(xùn) ···· 107 本章小結(jié) ········································· 108 綜合練習(xí) ········································· 109 第 4 章 物流項目計劃管理 ·················· 112 4.1 物流項目計劃管理概述 ················ 115 4.1.1 物流項目目標(biāo) ··················· 115 4.1.2 物流項目計劃概述 ············· 119 4.2 物流項目的范圍和分解 ················ 122 4.2.1 物流項目范圍規(guī)劃 ············· 122 4.2.2 物流項目分解結(jié)構(gòu) ············· 126 4.3 物流項目計劃的制訂 ··················· 130 4.3.1 物流項目計劃管理的基本問題 ························· 130 4.3.2 物流項目計劃過程 ············· 131 4.3.3 物流項目計劃內(nèi)容 ············· 132 本章小結(jié) ········································· 133 綜合練習(xí) ········································· 134 第 5 章 物流項目進度管理 ·················· 138 5.1 物流項目進度管理概述 ················ 139 5.1.1 項目進度管理的含義 ·········· 139 5.1.2 物流項目進度管理的影響因素 ························· 140 5.1.3 物流項目進度管理的內(nèi)容 ···· 141 5.2 物流項目進度計劃的編制 ············· 145 5.2.1 項目進度計劃編制的實施步驟 ························· 145 5.2.2 項目活動定義 ··················· 146 5.2.3 項目活動排序 ··················· 148 5.2.4 項目活動工期估算 ············· 156 5.2.5 項目進度編制 ··················· 159 5.3 物流項目進度控制 ······················ 172 5.3.1 項目進度控制的概念和過程 ······························· 172 5.3.2 項目進度控制的依據(jù) ·········· 173 5.3.3 項目進度控制的方法 ·········· 174 5.3.4 項目進度控制的結(jié)果 ·········· 179 本章小結(jié) ········································· 180 綜合練習(xí) ········································· 182 第 6 章 物流項目質(zhì)量管理 ·················· 187 6.1 物流項目質(zhì)量管理概述 ················ 188 6.1.1 物流項目質(zhì)量概述 ············· 188 6.1.2 物流項目質(zhì)量管理的概念及職能 ······················ 189 6.2 物流項目質(zhì)量規(guī)劃 ······················ 194 6.2.1 物流項目質(zhì)量規(guī)劃概述 ······· 194 6.2.2 物流項目質(zhì)量規(guī)劃的工具和技術(shù) ······························· 195 6.2.3 物流項目質(zhì)量規(guī)劃的結(jié)果 ···· 196 6.3 物流項目質(zhì)量保證 ······················ 197 6.3.1 物流項目質(zhì)量保證的概念與內(nèi)容 ······························· 197 6.3.2 物流項目質(zhì)量保證的依據(jù)與方法 ······························· 199 6.4 物流項目質(zhì)量控制 ······················ 201 6.4.1 物流項目質(zhì)量控制的概念 ···· 201 6.4.2 物流項目質(zhì)量控制的原則與步驟 ······························· 201 6.4.3 物流項目質(zhì)量控制的工作內(nèi)容 ······························· 202 6.4.4 物流項目質(zhì)量控制的依據(jù)與方法 ······························· 203 本章小結(jié) ········································· 207 綜合練習(xí) ········································· 208 第 7 章 物流項目的采購與合同管理 ···· 211 7.1 物流項目的采購 ························· 213 7.1.1 采購規(guī)劃概述 ··················· 213 7.1.2 物流項目咨詢服務(wù)采購 ······· 214 7.1.3 物流項目貨物采購規(guī)劃技術(shù) ······························· 215 7.2 物流項目合同管理概述 ················ 216 7.2.1 物流項目合同管理的概念 ···· 216 7.2.2 物流項目合同管理的特征 ···· 216 7.2.3 物流項目合同簽訂的注意事項 ························· 217 7.2.4 物流項目合同變更、解除與終止 ······························· 218 7.2.5 物流項目合同糾紛的處理途徑 ························· 220 7.3 物流項目的招投標(biāo) ······················ 220 7.3.1 招投標(biāo)概述 ······················ 220 7.3.2 物流項目招標(biāo)程序與要點 ···· 224 7.3.3 物流項目投標(biāo)步驟與要點 ···· 228 7.4 物流項目的合同管理 ··················· 232 7.4.1 物流項目合同策劃 ············· 232 7.4.2 物流項目合同簽訂 ············· 233 7.4.3 物流項目合同履行 ············· 234 7.4.4 物流項目合同結(jié)束 ············· 235 本章小結(jié) ········································· 238 綜合練習(xí) ········································· 239 第 8 章 物流項目成本管理 ·················· 242 8.1 物流項目成本管理概述 ················ 244 8.1.1 物流項目成本管理的概念及構(gòu)成 ······························· 244 8.1.2 影響物流項目成本管理的因素 ······························· 244 8.2 物流項目資源計劃 ······················ 245 8.2.1 物流項目資源計劃的概念 ···· 245 8.2.2 物流項目資源計劃的依據(jù) ···· 245 8.2.3 編制物流項目資源計劃的工具和方法 ······················ 246 8.2.4 物流項目資源計劃的結(jié)果 ···· 249 8.3 物流項目成本估算 ······················ 249 8.3.1 物流項目成本估算的步驟 ···· 249 8.3.2 物流項目成本估算的方法 ···· 250 8.3.3 物流項目成本估算的結(jié)果 ···· 253 8.3.4 物流項目成本的具體估算 ···· 254 8.4 物流項目成本預(yù)算 ······················ 255 8.4.1 物流項目成本預(yù)算的概念 ···· 255 8.4.2 物流項目成本預(yù)算的特性 ···· 255 8.4.3 物流項目成本預(yù)算的內(nèi)容 ···· 256 8.4.4 物流項目成本預(yù)算的步驟 ···· 256 8.4.5 物流項目成本預(yù)算的結(jié)果 ···· 256 8.5 物流項目成本控制 ······················ 257 8.5.1 物流項目成本控制的概念 ···· 257 8.5.2 物流項目成本控制的流程 ···· 257 8.5.3 物流項目成本控制的主要方法 ························· 259 本章小結(jié) ········································· 260 綜合練習(xí) ········································· 261 第 9 章 物流項目風(fēng)險管理 ·················· 265 9.1 項目風(fēng)險管理概述 ······················ 267 9.1.1 項目風(fēng)險 ························· 268 9.1.2 項目風(fēng)險管理 ··················· 270 9.2 物流項目風(fēng)險識別 ······················ 273 9.2.1 物流項目風(fēng)險源 ················ 274 9.2.2 物流項目風(fēng)險識別技術(shù) ······· 275 9.3 物流項目風(fēng)險的評估 ··················· 278 9.3.1 物流項目風(fēng)險的定性評估方法 ························· 279 9.3.2 物流項目風(fēng)險的定量評估方法 ························· 282 9.4 物流項目風(fēng)險的監(jiān)督與控制 ·········· 286 本章小結(jié) ········································· 289 綜合練習(xí) ········································· 290 第 10 章 物流項目信息管理 ················ 293 10.1 項目信息管理概述 ···················· 295 10.1.1 項目信息的概念 ·············· 295 10.1.2 項目信息管理 ················· 297 10.2 物流信息的功能與特征 ·············· 299 10.2.1 物流信息的功能 ·············· 299 10.2.2 物流信息的特征 ·············· 300 10.3 物流信息技術(shù) ·························· 303 10.3.1 物流信息技術(shù)的含義 ········ 303 10.3.2 物流信息技術(shù)的組成 ········ 303 10.3.3 物流信息技術(shù)的構(gòu)成 ········ 304 10.3.4 物流信息技術(shù)在國內(nèi)的應(yīng)用現(xiàn)狀 ······················· 305 10.3.5 物流信息技術(shù)的發(fā)展趨勢 ······················· 306 10.4 物流項目信息管理應(yīng)用示例 ········ 307 10.4.1 海爾：物流信息系統(tǒng)的開發(fā) ····························· 307 10.4.2 沃爾瑪：物流信息系統(tǒng)的應(yīng)用 ····························· 309 10.4.3 寶供物流：智慧物流監(jiān)控系統(tǒng)平臺為客戶提供數(shù)字化 物流服務(wù) ······················· 310 本章小結(jié) ········································· 311 綜合練習(xí) ········································· 312 參考文獻 ·············································· 316