《商務(wù)英語函電》系統(tǒng)地介紹了商務(wù)英語寫作常用文體的基本知識，包括備忘錄、會議記錄、電傳傳真及各類商務(wù)信函的格式、常用語句和寫作技巧，并附有外貿(mào)業(yè)務(wù)往來函電實例。本書同時還介紹了各類協(xié)議、合同的寫作方法和語言文字的應(yīng)用，并例舉若干合同、協(xié)議實例。
Chapter 1 Basic Knowledge of Business Letter Writing
1.1 Internal Communication Network
1.1.1 Formal Communication Channels
1.1.2 Informal Communication Channels
1.2 External Communication Network
1.2.1 Formal Contacts with Outsiders
1.2.2 Informal Contacts with Outsiders
1.3 Principles of Business Communication
1.4 Format & Elements of a Business Letter
1.4.1 Format of a Business Letter
1.4.2 Elements of a Business Letter
1.4.3 Envelope Addressing
Chapter 2 Internal Communication in Writing
2.1 Notices
2.1.1 Format of a Notice Chapter 1 Basic Knowledge of Business Letter Writing
1.1 Internal Communication Network
1.1.1 Formal Communication Channels
1.1.2 Informal Communication Channels
1.2 External Communication Network
1.2.1 Formal Contacts with Outsiders
1.2.2 Informal Contacts with Outsiders
1.3 Principles of Business Communication
1.4 Format & Elements of a Business Letter
1.4.1 Format of a Business Letter
1.4.2 Elements of a Business Letter
1.4.3 Envelope Addressing
Chapter 2 Internal Communication in Writing
2.1 Notices
2.1.1 Format of a Notice
2.1.2 Types of Notices
2.2 Notes
2.2.1 Format of a Note
2.2.2 Types of Notes
2.3 Memos
2.3.1 Format of a Memo
2.3.2 Types of Memos
2.4 Agenda
2.5 Minutes
2.5.1 Format ofaMinute
2.5.2 Types of Minutes
Chapter 3 Telecommunication
3.1 Telex
3.1.1 Format of a Telex
3.1.2 Rules for Writing a Telex
3.1.3 Composing a Telex
3.2 Fax
3.3 E-mail
3.3.1 Advantages of an E-mail
3.3.2 Format ofanE-mail
Chapter4 Establishing Business Relations
4.1 Letter of Request
4.2 Status Inquiry
Chapter 5 Inquiries and Offers
5.1 Inquiries
5.2 Offers
Chapter 6 Response to an Offer/Quotation
6.1 Entire Acceptance
6.2 Conditional Acceptance/Counteroffer
6.3 Offer Declined
Chapter 7 Terms of Payment
7.1 Remittance
7.1.1 Types of Remittance
7.1.2 Application of Remittance
7.2 Collection
7.3 Letter of Credit
7.3.1 Parties Concerned in an L/C
7.3.2 Process of Issuance and Operation of an L/C
7.3.3 Types of L/C
7.4 Rules for Writing Letters Concerning Payment by L/C
Chapter 8 Insurance
Chapter 9 Packing and Marking
Chapter 10 Shipment
Chapter 11 Complaints and Claims
Appendix I Business Contracts/Agreements
Appendix 2 Business Reports
References
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