《酒店英語實(shí)訓(xùn)教程(酒店管理專業(yè)系列創(chuàng)新教材)》(作者楊靜怡)為學(xué)生的英語使用提供了詞匯、句型和對話等語言輸入，使得學(xué)生在進(jìn)行實(shí)訓(xùn)練習(xí)時不會感到無話可說；然后再通過“實(shí)訓(xùn)操練”中精心設(shè)計的實(shí)訓(xùn)任務(wù)，學(xué)生可以切實(shí)提高酒店英語的實(shí)用技能。《酒店英語實(shí)訓(xùn)教程》主編為楊靜怡，副主編為張淑平。
實(shí)訓(xùn)模塊一 前廳服務(wù)Front Office
Project 1 Room Reservation
Project 2 Checking In
Project 3 Bell Service
Project 4 Information Service
Project 5 Switchboard
Project 6 Foreign Currency Exchange
Project 7 Checking Out
Project 8 Business Center
實(shí)訓(xùn)模塊二 客房服務(wù)Housekeeping
Project 1 Cleaning Service
Project 2 Laundry Service
Project 3 Other Services
實(shí)訓(xùn)模塊三 餐飲服務(wù)Food and Beverages
Project 1 Table Reservation 實(shí)訓(xùn)模塊一 前廳服務(wù)Front Office
Project 1 Room Reservation
Project 2 Checking In
Project 3 Bell Service
Project 4 Information Service
Project 5 Switchboard
Project 6 Foreign Currency Exchange
Project 7 Checking Out
Project 8 Business Center
實(shí)訓(xùn)模塊二 客房服務(wù)Housekeeping
Project 1 Cleaning Service
Project 2 Laundry Service
Project 3 Other Services
實(shí)訓(xùn)模塊三 餐飲服務(wù)Food and Beverages
Project 1 Table Reservation
Project 2 Chinese Food
Project 3 Western Food
Project 4 Room Service
Project 5 Beverage Service
實(shí)訓(xùn)模塊四 康樂服務(wù)Recreation Center
Project l Body Building Service
Project 2 Bath and Saunat
Project 3 Beauty Parlor
實(shí)訓(xùn)模塊五 會展服務(wù)Convention and Exhibition
Project 1 Convention Service
Project 2 Exhibition Service
實(shí)訓(xùn)模塊六處理投訴Handling Complaints
Project Handling Complaints
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